Driving quality in aged care

Our tailored solutions deliver across-the-board improvements for aged care providers and their clients.

Compliance, quality and confidence in aged care

Work with Australia’s leading aged care business consultancy for expert support across governance, risk and compliance, operational and clinical management, and support services, so your organisation can thrive.

About us

Managing an aged care or disability service is so much easier when you have the right support on your side.

Talk to Critical Success Solutions about improving your governance, compliance, frameworks, sustainability and adaptability.

Our team includes industry experts who are focused on helping your facility to meet aged care quality standards and set the benchmark for outstanding care.

Find out more

Our Services

From policy creation to day-to-day operations, discover how we can help your business

Our Services

We tailor your aged care or disability service provider experience

Our Services

CSS has a large team and offers a range of flexible solutions

How We Help

Our approach is innovative, flexible and solutions-focused.

Support

Request a Critical Success Solutions Consultant to provide your aged care organisation with a range of services that will help improve your organisation across the board.

Find out more

Education

Guide your team to greater efficiency, productivity, engagement and job satisfaction with training and development from Critical Success Solutions.

Find out more

Auditing

Critical Success Solutions audits are built on our belief in practical, actionable improvements that genuinely elevate quality of care and compliance. We don’t just audit against compliance; we audit to drive meaningful continuous improvement.

Find out more

Governance

Our specialist consultants can provide key insights and support to the people, systems and frameworks that guide your organisation.

Find out more

Program Design & Integration

Your internal quality programs and systems form the foundation of your organisations success. Critical Success Solutions can support the design and implementation of robust and effective systems.

Find out more

Home Care IN A BOX

Meet all your Aged Care Quality Standard responsibilities with Critical Success Solution’s policy and procedure suite.

Find out more

Retirement Living IN A BOX

Meet all your quality standards responsibilities with Critical Success Solution’s policy and procedure suite.

Find out more

Residential Aged Care IN A BOX

Meet all your Strengthened Aged Care Quality Standards responsibilities with Critical Success Solution’s policy and procedure suite.

Find out more

What our clients are saying about us

Graceland Manor is a small boutique 45 bed aged care facility. Last year Graceland was faced with the mammoth and costly transition to the New Standards and even more costly and stressful preparations for our unannounced re-accreditation audit in early 2020. The pressure was enormous and staff moral was at an all time low. Fleur and her wonderful team came to us with a wealth of professional knowledge and aged care governance experience. In my 30 years as a managing director in the Aged Care industry, i can easy say that the results i achieved through Critical Success far exceeded my expectations. Not only did we successfully pass our Accreditation but we now have across the board, in all positions, a quality standard of practical, working knowledge of the current state of our Industry. To anyone looking for a saving grace, Fleur and her team are exactly that. It is with great gratitude that i wish all the best to Critical Success. Many thanks from everyone at Graceland Manor.

Helen, Chief Executive Officer

CSS is our premier aged care consulting and advisory service. Fleur’s demonstrated clinical expertise and strong clinical leadership helped our team to complete many robust reviews and facilitate the development of our evidence based aged care clinical practices. Our team appreciates and values their work as they helped us to conceptualise and deliver on projects that add value to our service.

Ada Cheng, Chief Executive Officer

Harbison has partnered with Fleur Hannen of CSS for many years, including successfully supporting our last three re-accreditations. From accreditation, training and audits, CSS provide fast turnaround, solid expertise and back up for our teams.

David, Chief Executive Officer

Working with Fleur means that professionalism, commitment and dedication to individual customer needs and requirements will be an absolute non-negotiable. Her experience and knowledge across Aged Care is extensive, and her approach to promoting the care and safety of elderly Australians is unwavering. It is through Fleur’s easy disposition and genuine willingness to understand the needs of her clients that she is seamlessly able to propose contemporary solutions, at affordable rates. Fleur’s primary motivation is to ensure that elderly Australians are well cared for, and she is relentless in ensuring that she and her team create the environment that makes this a reality.

Steve Wiblin, Director of Clinical Strategy & Development

Free Residential Aged Care checklists

Get two practical PDFs to strengthen your Residential Aged Care governance and policy suite.

10 Essential Questions before seeking support for your Aged Care Service – assess whether potential advisory partners truly understand Residential Aged Care, compliance and workforce needs.

10 Key Questions to evaluate your Residential Aged Care Policy and Procedure suite – test if your suite is Residential Aged Care–specific, aligned with the Strengthened Standards and regularly updated.

Enter your details and we’ll email you direct links to both Residential Aged Care checklists so you can start your review with your leadership and governance teams.

Our solutions are critical to your success

Contact Critical Success Solutions to discuss our tailored consulting services.